Frequently Asked Questions
Everything you need to know about our real-food pantry staples.
Are Primal Kitchen products Keto and Paleo friendly?
Yes, the majority of our products are certified Keto and Paleo friendly. We focus on high-quality ingredients like avocado oil and collagen, avoiding refined sugars, gluten, grains, and soy.
How should I store my dressings and mayos after opening?
All of our condiments, including our Mayo and Salad Dressings, must be refrigerated after opening to maintain freshness. Our Mayo should never be frozen, as it will cause the emulsion to break.
What is your shipping policy for glass-bottled products?
We take extra care in packaging our glass bottles with protective materials to ensure they arrive safely. We offer standard and expedited shipping options across the United States.
Do you offer a satisfaction guarantee or returns?
We want you to love your order. If you are unsatisfied with a product, please contact our customer service team within 30 days of purchase for a replacement or refund.
Are your products Non-GMO Project Verified?
Yes, we are committed to ingredient transparency. Most of our product line is Non-GMO Project Verified, ensuring we meet the highest standards for non-GMO ingredients.
Is your packaging recyclable?
We use glass jars and bottles for many of our products to ensure quality and sustainability. Our glass containers and cardboard shipping boxes are 100% recyclable.