Returns & Exchanges
At Primal Kitchen, we stand behind the quality of our real-food pantry staples and want you to be completely satisfied with your order. If your products arrive damaged or do not meet our high standards, our customer success team is here to assist with a replacement or refund.
Review Our Policy
Due to the perishable nature of our products, we cannot accept physical returns of food items; however, we offer a 30-day satisfaction guarantee for damaged or defective goods.
Contact Support
Email our team at [email protected] within 30 days of your purchase, including your order number and a brief explanation of the issue.
Provide Documentation
To expedite your request for damaged items, please attach a clear photo of the product and the shipping box as it arrived at your doorstep.
Receive Resolution
Once your request is verified, we will issue a full refund to your original payment method or ship out a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing